Your cart is empty for now.
Help Center
Everything we get asked most, in one place. Can't find what you need? Reach out directly — it goes straight to our two-person team.
No questions match your search.
Delivery times, tracking, and changing an order
Orders are packed within 1–2 business days and typically arrive within 4–6 working days after that, depending on your location. You'll get a tracking number by text as soon as it ships.
Right now we ship within the country only. We're a two-person team still working out the details of international customs and duties — it's on the list for next year.
Use your order number (from your confirmation text) or your carrier's tracking number on our Track Your Order page. If you have an account, your recent orders are also listed there for quick access.
If it hasn't shipped yet, usually yes — message us as soon as possible with your order number. Once a batch is packed and handed to the carrier, we're no longer able to make changes, but you're always welcome to start a return once it arrives.
Sorry in advance if that happens — start a return and select "Arrived damaged" as the reason. Damaged items are usually refunded or replaced right away, without needing to be shipped back to us.
Our 30-day policy, refunds, and swaps
Unopened products can be returned within 30 days of delivery for a full refund. For hygiene reasons we can't accept opened skincare back, but if something arrived damaged or isn't working for your skin, get in touch and we'll sort it out.
Head to our Returns & Shipping page and enter your order number (or carrier tracking number) along with the phone number used on the order. We'll email a prepaid return label once it's submitted.
Yes — just mention it in the notes field when starting your return, and we'll ship the replacement as soon as your original item is on its way back to us.
Once we receive your returned item, refunds are issued to your original payment method within 3–5 business days. Your bank may take a few extra days to show it on your statement.
What's in the bottle, and how to use it
Yes, every formula is 100% vegan and nothing we make or use is tested on animals. You'll find this noted on each product page along with the full ingredient list.
We'd recommend it, especially if you have sensitive or reactive skin. Apply a small amount to your inner arm and wait 24 hours before using it on your face.
No — none of our formulas include added fragrance or dyes. Any scent you notice comes from the plant ingredients themselves, and it's usually very light.
It means we cap every batch at a size small enough that one of us can personally check consistency, scent, and texture before it's bottled — rather than scaling up to a size where that's no longer possible.
We list full ingredients on every product page so you or your doctor can check them against your own situation, but we're not able to give individual medical advice — when in doubt, it's always worth a quick check with your doctor first.
Somewhere cool and out of direct sunlight — a bathroom cabinet or bedroom shelf works better than a windowsill. Most of our formulas are good for 12 months once opened; check the cap or box for the exact period-after-opening symbol.
Signing in, checkout, and payment
No — checkout only needs your phone number, name, and delivery address. Creating an account is optional, but it saves your order history and addresses for next time.
It's a quick way to make sure delivery updates and order confirmations reach the right phone — no passwords to remember, and it keeps your order history tied to you rather than anyone who happens to know your name.
Visa, Mastercard, Amex, UPI, and cash on delivery on eligible orders. All card payments are processed securely — we never store your full card details ourselves.
Just head to My Account and enter the phone number you've ordered with before — if it's on file, you'll be verified straight in with a text code, no password needed.
Stocking us, or writing about us
We do, on a small scale — mainly local gift shops and studios so far. Get in touch and select "Wholesale or press inquiry" and we'll follow up with details and pricing.
We'd love that — reach out through the contact form with a bit about the piece and what you need from us (photos, samples, a quote), and we'll get back to you personally.
Send us a message and it'll reach our two-person team directly — usually within one business day.
Join the Grove
Plus early access to new launches — about twice a month, never more.